Privacy Policy

Effective Date: April 23, 2026

GHL Wallet App (operated by Optiro AI) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at https://www.ghlwallet.app. This policy is aligned with the Information Technology Act, 2000 (India) and the General Data Protection Regulation (GDPR).

We collect the following categories of information to provide and improve our services:

• Personal Identification: Full name, email address, and phone number
• Agency Details: Business name, GoHighLevel account information, and sub-account data
• Payment Information: Transaction records and billing history processed securely via Razorpay (we do not store raw card or bank details)
• Usage Data: Log data, IP addresses, browser type, pages visited, feature usage patterns, and session duration
• Account Credentials: Encrypted passwords and authentication tokens

We use the information we collect for the following purposes:

• To create and manage your account and provide access to our services
• To process wallet top-ups and track usage-based billing
• To send transactional emails such as payment confirmations, usage alerts, and account notifications
• To respond to your support requests and enquiries
• To improve our platform, diagnose technical issues, and enhance user experience
• To comply with applicable legal and regulatory obligations
• To detect, prevent, and address fraudulent activity or abuse

We do not use your data for automated decision-making or profiling that significantly affects you.

Payment data entered during checkout is transmitted directly and securely to Razorpay's servers. We only retain transaction references, amounts, and timestamps for billing and support purposes.

We do not sell, rent, or trade your personal data. We share information only in the following limited circumstances:

• Razorpay: For processing payments and managing transaction records
• GoHighLevel (GHL) API: To facilitate integration and service delivery within your GHL account
• Infrastructure Providers: Cloud hosting and database providers who process data on our behalf under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority in India or applicable jurisdictions

All third-party processors are contractually required to maintain the confidentiality and security of your data.

We implement industry-standard security measures to protect your personal information:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls and role-based permissions for internal systems
• Regular security audits and vulnerability assessments

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We use minimal, essential cookies to operate the platform:

• Session cookies: To keep you logged in during your session
• Preference cookies: To remember your settings and configurations

We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect the functionality of certain features.

We retain your personal data for as long as your account remains active and as needed to provide our services. Upon account closure:

• Personal data will be deleted within 90 days of a verified account closure request
• Billing and transaction records may be retained longer as required by applicable financial regulations
• Anonymised, aggregated usage data may be retained indefinitely for analytical purposes

Subject to applicable law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Right to Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to certain uses of your data

To exercise any of these rights, contact us at support@ghlwallet.app. We will respond within 30 days.

Our platform integrates with the following third-party services. Their use of your data is governed by their own privacy policies:

• GoHighLevel API: https://www.gohighlevel.com/privacy-policy
• Razorpay: https://razorpay.com/privacy/

We are not responsible for the privacy practices of these third-party services and encourage you to review their policies.

GHL Wallet App is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our platform. Continued use of GHL Wallet App after changes take effect constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: