Cancellation Policy

Effective Date: April 23, 2026

This Cancellation Policy outlines the terms under which you may cancel your GHL Wallet App subscription, and clarifies our role as a technology platform with respect to agency-level cancellations and subaccount management.

GHL Wallet App is a software platform that enables agency owners to implement a wallet system within their own ecosystem.

• We do not manage or control end-user (subaccount) wallets
• We do not collect payments from subaccounts
• All financial relationships between agency owners and their clients are independent of GHL Wallet App

• We offer a 7-day free trial for new users
• Users may cancel at any time during the trial period without being charged
• If not cancelled before the trial ends, the subscription will automatically begin
• No charges are applied during the trial period unless otherwise specified

• Users may cancel their subscription at any time
• Cancellation will stop future billing only — no refunds will be issued for the current billing cycle once it has started
• Access to the platform will continue until the end of the active billing period

You can cancel your subscription through the following channels:

1. Log in to your account dashboard and navigate to subscription settings
2. Select "Cancel Subscription" and follow the on-screen instructions
3. Alternatively, email us at support@ghlwallet.app with your cancellation request

Cancellation requests must be submitted before the next billing cycle to avoid renewal charges.

• You are solely responsible for managing your subaccounts
• You must handle all cancellation requests from your clients directly
• GHL Wallet App has no responsibility or involvement in subaccount cancellations or disputes

• Your access to GHL Wallet App features will continue until the end of the current billing period
• After expiry, access to the platform may be restricted or removed
• Any configurations, data, or integrations may be deleted after a reasonable retention period

We strongly recommend exporting any important data before your subscription expires.

The following are non-cancellable once activated or consumed:

• Setup or onboarding services
• Custom development or integration work
• Any consumed services within the platform

GHL Wallet App reserves the right to:

• Suspend accounts for violations of our Terms of Service or misuse of the platform
• Terminate access without prior notice in cases of abuse, fraud, or illegal activity

Suspension differs from cancellation — suspended accounts may be reinstated upon resolution, while terminated accounts may be permanently closed.

GHL Wallet App shall not be liable for:

• Any disputes between agency owners and their subaccounts
• Refunds, cancellations, or billing disagreements within agency-managed systems
• Loss of business due to agency-level decisions or cancellations

We reserve the right to modify this Cancellation Policy at any time. When significant changes are made, we will notify users via email or a notice on our platform. Continued use of the service constitutes acceptance of updated terms.

For cancellation requests or related enquiries, please reach out to our support team:

By using GHL Wallet App, you acknowledge that you have read and agreed to this Cancellation Policy.